We arrange all hotel accommodations, transportation by air/rail/boat/ bus/car, and meals and sightseeing tours as specified in the itinerary. We reserve the right to change the schedules, hotels, means of transportation and sightseeing without notice, credit or refund. Sightseeing tours could be seat-in-coach/join in tours by motor coach or by private car with English-speaking guide, depending on each destination on Shivalaya Tours. Arrival and departure transfers could be by private car/coach with or without English-speaking guide depending on each destination. This will be clearly stated on tour voucher. If it is originally seat-in-coach tour/transfer and private transfer/tour is requested, additional charge will be required.  All hotels listed for the programs are carefully selected for their service, location and price. If one of these hotels is fully booked at the time of reservation, Shivala Tours and its local representative will substitute reservation with a similar hotel at similar standard and price. If a hotel of the same category cannot be found, a better or lesser hotel will be used. Price may change accordingly. Room categories in all programs are usually run-of-the-house, or garden-view room/bungalow or as specified..

A scheduled departure with more than 15 participants will have a tour manager from Shivalaya Tours.  Our group departure may have fewer than 15 participants. In such case the tour will be locally escorted or hosted.

Shivala Tours reserves the right to cancel or modify certain departures due to cancellation or change of service by airlines and hotels.

A deposit of Rs 10,000/- per person is required at the time of booking and the balance payment 15 days prior to the commencement of tour. All bookings are subject to availability at time of reservation. Additional deposit(s) or full payment for critical air, hotel or land segments because of high season and/ or group reservation may be required.

Shivalaya Tours accepts all major credit cards for deposit or final payment. If payment is by credit card, a Shivalaya Tours Credit Card Charge Authorization Form must be filled and signed by credit card holder. Card holder can fax completed form to Shivalaya Tours along with copy of both sides of credit card and a copy of second proof of signature such as a copy of driver's license or passport. The original copy of signed charge authorization form must be mailed to Shivalaya Tours and received before documents can be released. Shivalaya Tours will obtain the authorization code. Improperly filled out charge form may result in delay of documents being sent out. By signing the Credit Card Authorization Form and reading Shivalaya Tours terms and conditions, the card holder agrees to be responsible for payment for the ticket(s)/ services or other purchases indicated on the form. Whether card holder decides to use these services or not, he/ she will not place a stop payment order or dispute on the credit card tendered as payment for such service. If credit card holder decides not to use the services, he/she, not the travel agent, will be responsible for any penalties due to his/her purchases. No Signature on File charges is accepted.

Air ticket/ hotel/land operator change fee imposed by the airlines/hotel/land operator will apply to each change made after the booking has been confirmed and a deposit has been received.

Full refund of deposits made if cancellation is received in writing 90 days prior to departure. NO REFUND will be granted to unused land portion once the tour has begun. All refund claims must be made in writing through the agent from whom the tour has been purchased no later than 30 days after termination of trip. Trip cancellation insurance is highly recommended. Claims for refund for services not rendered must be accompanied by a statement from the Tour Manager or Shivalaya Tours local representative certifying exactly the services not rendered. Voluntary non-usage of hotel accommodations, tour features or services, or of value-added features (free meals, free nights, free tours, free transfers, etc.) included in the prices listed in the Shivalaya Tours brochure, is not refundable or exchangeable for other accommodations and service provided by airlines, hotel and local tour operators. No refunds will be made for changes to hotels and/or other services made at the discretion of the passenger en route. Travel insurance, credit card charge fee, visa fee, and visa handling fee are non-refundable. Please allow 4-6 weeks to process refund, and longer for airline ticket refund.

Excess baggage claims, drinks and liquor, extra miles, all items of a personal nature, tips to drivers and guides, and visa fees are not included in tour package rates. Foreign government security/tourism/airport/international transportation taxes and fees of up to 0.00 (varies widely by destination and fluctuates with exchange rates) are not included in tour package rates.

A passport valid for six months prior to beginning of your tour, and with adequate number of blank visa pages, is required. Consult Shivalaya Tours or your Travel Agent for visa information.

Tour costs are based on packages and are based on tariffs and rates of exchange between the US dollar and foreign currencies in effect at the time of this brochure printing. Tour costs are unlikely to change unless there are extreme exchange rate fluctuations or surcharges by hotels or ground operators. Participants who have paid in full are protected from any exchange rate adjustments.

Shivalaya Tours acts as an agent in making and securing all arrangements for transportation, sightseeing, and accommodations for the tour concerned. Shivalaya Tours does not own, manage, control, or operate any transportation vehicle, hotel, or restaurant, or any other supplier of services. By accepting the tickets and vouchers, you (and your parents or guardian, if you are a minor) agree that neither Shivalaya Tours nor any of its representatives shall be liable for any loss, injury or damage to you or your belongings, or in connection with any accommodations, transportation or other services resulting directly or indirectly from: (1) the acts of omission of any person or firm other than Shivalaya Tours or its employees; (2) theft, mechanical breakdowns, governmental actions, political unrest, terrorism, strikes, lockouts, war, weather, acts of God or other factors and courses beyond our control; (3) acts of vandalism, air/land or sea piracy, burglaries, accidents, injuries, assaults or any physical harm to your property/person; (4) your failure to follow instructions including but not limited to check-in and check-out times and baggage handling; (5) your failure to obtain required documentation including passports, visas and health certificates, where required, in which case you will also not be entitled to any refund. All accommodations, services and facilities are subject to the laws and customs of host countries. Shivalaya Tours reserves the right to make necessary changes in itinerary or services, to substitute airline or accommodations, or to cancel any tour at its own discretion, in which case the sole liability of Shivalaya Tours shall be a refund of fees paid.

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